Cancellation policy

At Dolce Terra, some items may be available as a subscription or pre-order. This policy outlines how you can manage, modify, or cancel these purchases.

 

Subscriptions

When you subscribe, you’ll receive repeat deliveries based on your selected frequency and duration.

• Your payment details are stored securely, and you’ll be charged per delivery unless you choose to pay upfront.
• Some subscriptions auto-renew. If you don’t wish to continue, you can cancel anytime.
• You can skip, reschedule, or cancel your subscription at any time through your account.
• If you cancel immediately without completing at least one purchase cycle, any initial discount applied for subscribing will be removed, and you’ll be charged the remaining amount from your first order.
• See our returns policy for details on returns and refunds.

 

Pre-Orders

Pre-ordering allows you to purchase an out-of-stock or upcoming product in advance.

• Payment may be collected fully, partially, or not at all at checkout, with your payment method stored for future fulfillment.
• You may cancel a partially paid pre-order as long as it has not been fulfilled.
• Once fulfilled, the order cannot be canceled, but you may request a full or partial refund per our returns policy.

For any questions or changes to your purchase, feel free to contact our support team.