Shipping policy
At Dolce Terra, we’re committed to ensuring your order arrives safely and promptly. Please review our shipping policy to understand how we handle orders and deliveries.
Shipping Locations
We currently ship within the United States only. For international purchases, please contact us at support@dolceterrahaven.com.
Shipping Options & Costs
We offer the following shipping options to cater to your needs:
- Standard Shipping (6-10 business days):
Enjoy complimentary shipping with every purchase, delivered within a standard timeframe.
- Orders over $50 → Free
- Orders under $50 → $5.92
- Express Shipping (2-5 business days)
Upgrade to express shipping to receive your order faster.
- Orders over $50 → $3.50
- Orders under $50 → $7.92
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Order Processing Times
We aim to process all orders within 24-48 business hours after they are placed. You will receive a confirmation email once your order is processed, followed by a tracking email once your package ships.
Estimated Delivery Times
Standard Shipping: Expected delivery within 6-10 business days after shipment.
Express Shipping: Expected delivery within 3-5 business days after shipment.
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Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. This tracking number allows you to monitor the progress of your shipment directly through the carrier’s website.
Should you encounter any issues with tracking or if your package seems delayed, feel free to contact us at support@dolceterrahaven.com for assistance.
Shipping Delays
In rare cases, shipping carriers may experience delay/missing shipments that are beyond our control. While we will do our best to ensure your order is delivered on time, we are not responsible for delay/missing shipments caused by external factors.
If you discover that you have made a mistake with your order after it has been submitted, please contact Customer Support immediately by chat or email (support@dolceterrahaven.com). You must contact us as soon as possible in order to modify or cancel your pending order.
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Contact Us
For any additional questions regarding our shipping policy or issues with your order, don’t hesitate to reach out to us at support@dolceterrahaven.com or through our contact page.
We’re here to make sure your experience with Dolce Terra is smooth and enjoyable!
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